AppleCare+ sold at the counter and registered with Apple automatically
AppleCare Connect is open to companies authorised by Apple: distributors, resellers, retailers and carrier networks. For them we build the portal and the API integration that sell AppleCare plans at the point of sale. Each device is verified, the order is created with Apple and the customer receives proof of coverage.
What is included
- Device and order verification
- Before the sale, the serial number and purchase details are checked with Apple to confirm the device can receive a plan.
- Order creation
- Store staff add AppleCare to the sale in a few steps, and the order goes to Apple through the AppleCare Connect API.
- Cancellations and lookups
- Returns cancel the plan through the same API, and any order can be looked up by serial or order number.
- Proof of coverage
- The customer receives the proof of coverage by email, and the store keeps a copy linked to the invoice.
- Distributors, stores and roles
- Distributors can manage their reseller network, and each store maps to its Apple ship-to number, with staff accounts, permissions and sales per location.
- Certificates and reconciliation
- We manage the API certificates and their renewal, and match registered plans against invoices and Apple statements.
How it works
Enrollment review. We go through your AppleCare Connect enrollment, ship-to structure and current sales flow.
What you receiveA flow diagram and a list of what Apple requires from your integration.
Build on test. We build the portal and the API connection against the Apple test environment.
What you receiveA staging portal tested with sample orders, verifications and cancellations.
Certification and pilot. We complete the integration testing Apple requests, then run one or two stores live.
What you receiveApproval to go live and pilot results.
Rollout and run. We add the remaining stores, train staff and watch every order.
What you receiveA live portal, alerts on failed orders and certificate expiry, and a monthly reconciliation.
Right for you if
You are an Apple authorised distributor, reseller, retailer or carrier with access to AppleCare Connect.
Plans are entered by hand after the sale, and some are missed or cancelled late.
Your network needs one portal for every reseller, store and ship-to.
Questions
Who can sell AppleCare+ this way?
Companies authorised by Apple and enrolled in AppleCare Connect: distributors, resellers, retailers and carriers. Your company holds the enrollment, and we build and run the integration under your credentials.
Does it connect to our point of sale?
Yes, through your POS or ERP API, or by linking each plan to the invoice number.
Who looks after the API certificates?
We do. Expiry dates are monitored and renewals are planned before they affect sales.
Can carriers attach plans to financed devices?
Yes. A plan can be linked to a contract or instalment number as well as to an invoice.